Refund policy

RETURN AND REFUND POLICY

Coffee is a perishable product. We do not accept returns or exchanges for change of mind, and opened coffee cannot be returned.

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery through our Contact page. Please include your order number, a description of the issue, and photographs when applicable.

We will review your request and, if approved, offer an appropriate replacement or refund. Refunds are issued to the original payment method. Please do not send any product back unless we provide return instructions.

CANCELLATIONS

If you need to cancel or change an order, contact us as soon as possible. We cannot guarantee changes or cancellations after an order has entered fulfillment.

Regret & Failure Coffee Co. reserves the right to evaluate requests for suspected fraud, abuse, or misuse of this policy. This policy does not limit any rights available to you under applicable law.